Help Center

General

Shipping

Shipping to Canada

Shipping to the USA

Shipping to the UK

Shipping Internationally (Europe and South Africa)

Where do I track my packages?

Billing

When do you charge payments?

What happens if my method of payment declines?

Returns & Exchanges

I received a damaged item/I have a missing item

I don't like my Tribe box, I want to return it

Cancellations

I want to cancel my order

How do I cancel or skip my subscription?

Subscription

Pricing

What does the $34.99 cost include?

Products

What products will be in my Tribe box?

I never received my box

Account

Do I need to create a new account if I cancel and reactivate my subscription?

Loyalty Program (T-Rewards)

How does the referral program work?

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