Tribe Beauty box is committed to you
We’re aware of your concerns and want to let you know that there’s nothing more important to us than having an open and honest dialogue with you so that you have complete satisfaction.
You trust us with your beauty curiocity and we love that! Tribe Beauty is six months old and run by two ambitious women. We’ve been very fortunate with the rapid growth of our company, but with rapid growth comes difficult decisions. There are many partners involved in bringing you your bi-monthly beauty fix. In the months of May and June, we had a situation that required us to make changes to our partnerships. To keep our promise to you and ensure complete satisfaction with the community, it was necessary to hit pause on one of our beauty boxes. We made a very hard decision to skip the June beauty box in order to restructure our systems to keep up with the pace of our growth.
It’s important to us as a growing company that we have everything set in place to ensure we provide fast customer service, efficient response times, quality products and service you can trust. That has, and always will be, our commitment to you.
“When I launched the company, my mission was to bring you a mix of trendy and indie brands. I wanted to bring more awareness and knowledge to people about the beauty world. My commitment remains the same - to bring you quality products you can trust on a bi-monthly basis.” Bili, Tribe founder.
We hope you - our valuable customer - understands that growing pains are part of a company’s journey. We learn and grow stronger from the challenges we face. Your reviews, comments, and statements affect every aspect of the business. We take it seriously.
We pride ourselves on offering the top beloved beauty products. Your trust, love and feedback is very important to us. We love how open you are with us about your concerns and want to continue that with you. Tribe is committed to making sure the community stays satisfied and will resolve any doubts and concerns, from replacements for missing or broken items, or refunds on any products of doubt. We would greatly appreciate your communication with us, on any concerns you may have, so that we can resolve it in a rapid manner.
For all concerns and resolutions, media questions or to request an interview, please contact firstname.lastname@example.org